Refund policy

At Kenko Snax (marketed by Soul Sspice LLP), we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The request for return is made within 7 days of delivery.
  • The product is unused, unopened, and in its original packaging.
  • The product is not on the non-returnable items list (such as perishable goods or customized products).
  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used food products.
  • Items purchased on final sale or with a promotional discount.
  • Any product that is damaged due to misuse or improper storage.

3. Return Process

To initiate a return:

  1. Contact our customer support team at soulsspicellp@gmail.com or 9821025672 with your order details.
  2. Our team will verify your request and provide return instructions.
  3. Ship the product back to our return address at your own expense.
  4. Once we receive and inspect the product, we will process your return within 1 - 7 business days.

4. Refund Policy

Refunds will be processed based on the following conditions:

  • Approved returns will be refunded to the original payment method.
  • Refund processing time may take 1 - 7 business days, depending on your bank.
  • Shipping fees are non-refundable.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please:

  • Contact us within 3 days of delivery with clear photos of the issue.
  • We will arrange for a replacement or refund at no additional cost.

6. Cancellations

  • Orders can be canceled within 3 hours of purchase for a full refund.
  • Orders that have already been processed or shipped cannot be canceled.

7. Contact Us

For any questions regarding returns and refunds, please contact:

Kenko Snax (marketed by Soul Sspice LLP)
Email: soulsspicellp@gmail.com
Phone: 9821025672
Address: 19, Floor-2, Plot - 273, Valji Shamji Building, Shahid Bhagat Singh Road, Ballard Estate, Mumbai G.P.O., Mumbai-400001, Maharashtra, India

By purchasing from our website, you acknowledge that you have read and agreed to this Return & Refund Policy.